FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We ship in the USA. We also ship to most all countries worldwide. Some shipping services may be limited in some countries. You'll be able to see available shipping services at checkout.
How long does shipping take?
We usually ship in the same day but If you order during a large drop or restock, please allow 1-3 days for your order to ship. USPS will take it from there.
How do I track my order?
After placing an order. you will receive an email confirmation containing your order number. Once your order has shipped, you will receive your tracking information. Please allow a day or so for the tracking information to update.
How is shipping cost calculated?
Shipping costs are determined by the weight of your order. It will be automatically calculated at check out.
Why haven't I recieved an order confirmation and/or shipping confirmation email?
Make sure you’ve searched your promotional, junk, and spam folders in case the notification has landed there. You can mark us as SAFE too so that you won’t miss messages from us in the future.
My package was delivered, but I haven't received it!
Be sure to check around the front of your home, your mailbox, mailroom, etc. We also recommend checking with your building management or neighbors who may have collected it for you.
Once you’ve scoped out all possible delivery locations with no luck finding your package after 10 business days, use the contact form and include the following information in your message:
Your name
Order number
Shipping address you provided at checkout when placing your order
We will do our best to assist you!
Can I change my shipping address?
You may be able to change your address if we haven't packed your order yet. Please get in touch straight away with your order number and correct shipping address, and we will attempt to make this change for you.
How is international shipping cost calculated?
International shipping rates vary based on the order weight and destination. Unfortunately, we have no control over the high cost. USPS/UPS/DHL will calculate the cost automatically.
Will I need to pay import taxes?
The customer will be responsible to cover the cost of any additional customs charges. We are unable to control or predict what these fees might be, as this depends on the country being shipped to.
How long does international shipping take?
Standard international shipping tends to be slow. If you are outside of the US, please expect to wait about 2 weeks or so for your item(s) to arrive. Sometimes it's much faster.